Returns & Exchanges
At GOHAN Market, we prioritize the freshness and safety of our authentic Japanese products. If your order arrives damaged or incorrect, we offer a hassle-free return or replacement process within 14 days of delivery.
Document the Issue
Take clear photos of the damaged items or incorrect products, including the original packaging and the shipping label.
Contact Support
Email our customer service team at [email protected] with your order number and the photos you captured.
Verification Review
Our quality assurance team will review your request within 48 hours to confirm eligibility for a refund or exchange.
Resolution Process
Once approved, we will issue a full refund to your original payment method or dispatch a replacement shipment at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing