Frequently Asked Questions
Everything you need to know about shopping at GOHAN Market
How do you ensure the freshness of perishable items?
We use temperature-controlled packaging and expedited shipping for all perishable goods to ensure they arrive at your door in peak condition.
What is your return policy for food products?
Due to the nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Do you offer international shipping?
Currently, GOHAN Market only ships within the continental United States to maintain the quality and safety standards of our food products.
How can I track my order?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.
Are your products authentic and sourced directly?
Yes, we pride ourselves on sourcing authentic ingredients and specialty goods directly from certified producers and reputable distributors in Japan and across Asia.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.